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Hi David,

I'm sorry to hear that one of the three parts didn't seem like good quality. You may qualify for a full refund if the issue is indeed with one of our suppliers. Please email me personally at [myFirstName] with some close-up photos of the parts, and we can start the refund process.

90% of our prints get a 4 or 5 star rating. It sounds like you might have been part of that unlucky 10%.

Andy Doucette
Founder and CEO of Print a Thing, Da