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Ahh yea i have the Z axis arms upgrade from them installed and then i ordered the bed and it never turned up and they never replied to any emails or contacts. Got scammed ...been looking for replacement since. seems there is a german company https://www.ide-3d.de/epages/83488941.sf/en_US/?ObjectPath=/Shops/83488941/Categories/Category1/IDE_3D_Drucker_Upgrades making them now. may have to buy and have a look.