ender 3 pro scroll wheel/screen

Ender_3_Pro screen scroll_wheel

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scroll wheel won't scroll on the screen but it will go to the main screen and the info screen when i press it. I've tried the ribbion cable and resodering it but nothing has worked. need help on what to do?

If the knob isn't stripped, the pot could be bad. Pull the knob off & see if you can turn it by hand.

the knob will turn and it is not striped it just doesn't scroll on the display.