My Bed will not go up

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This morning I tried to autolevel. The bed went up about 1" and stopped. Same thing happens when it prints. Bed will not go up. Tried a factory reset by it did not help. Any suggestions

Hello, know this is an old post, but just saw it. I had the same problem three days ago. Contacted tech support and they sent me new firmware to install. Completely fixed the issue and now have a nicer interface! Let me know if you want the firmware; I can upload it.

Can you wind the bed up by hand?

Just check if the lead screws are not jammed, could also be a faulty limit switch, have you contacted Qidi support? Their pretty fast to respond.