NOTE: IF YOU HAVE A QUESTION ABOUT AN ORDER THAT YOU PLACED, PLEASE GO TO YOUR ORDER HISTORY, AND SELECT "QUESTION ABOUT YOUR ORDER" FROM THE ORDER OPTIONS.
What does your support request pertain to?
Take a look at our FAQs for answers to common questions:
I have a question about an order I placed or would like to request a refund:
Orders placed on Thingiverse are fulfilled by 3rd Party Apps, not Thingiverse. To ask a question about your order, go to your order history, and select "Question about your Order" or "Request a Refund" from the Order Options.
When will my order ship?:
Your order has to first be 3D printed and shipped, which can take a few days. Because all items have to go through the 3D printing process, orders typically take between 5-10 days to arrive. If your order is late, go to your order history, and select "Question about your Order" in order to message the 3rd Party App that is fulfilling your order as Thingiverse and Makerbot do not fulfill orders.
I would like to cancel/change my order:
Because all orders are 3D printed on-demand after orders are placed, orders cannot be canceled or changed after it has been 3D printed. If it has not been 3D printed yet, modifications may still be possible. To find out, go to your order history, and select "Question about your Order" in order to message the 3rd Party App that is fulfilling your order as Thingiverse and Makerbot do not fulfill orders.
I have a question about a tip I received and the payment that processed:
Take a look at the Designer Tips section of the Designer's FAQ
My question wasn't answered above:
For all questions related to Orders, Apps, Refunds, and Tips, look at the Apps FAQ
For questions related to Tips how orders/tips work with your Things, look at the Designer's FAQ
Need to file a dispute? Question wasn't answered above? App customer support tell you to request a refund directly from Thingiverse?
Fill out a support form here:
To report an inappropriate Thing, go to the Thing's page and find the "Report Thing" button submit a report.
I believe someone is infringing on my copyright, trademark, or intellectual property.
Go here to receive support for issues relating to intellectual property.
I have a general question about the site.
You can find answers to various topics in the following:
There's a technical issue with the site I would like to report or have a feature suggestions.
Thanks for helping us make Thingiverse better! Please complete the feedback form below:
I have a business/partnership inquiry.
Please fill out the below form.
Looking for our Intellectual Property Policy?